How does FileGrab work?
Sign in with your email (passwordless magic link), then create a link. Your shareable link is generated instantly - copy and share it right away. Upload files at your own pace, and recipients can open the link to watch files appear in real-time. Recipients don't need to sign in to view, download, or upload (if collaborative mode is enabled).
What's the difference between Free and Pro?
Free tier: 100 MB storage, 100 MB per file, 7-day link expiry, collaboration always on. Pro tier ($10/month or $100/year): 10 GB storage (+$1/GB for extra), 2 GB per file, custom link expiry (1 day to forever), password protection, end-to-end encryption, delete files anytime, toggle collaboration on/off per link. Both tiers offer unlimited links and downloads.
Do recipients need an account to download or upload?
No! Recipients don't need to sign up, create an account, or log in to either download OR upload files. This frictionless experience is what sets FileGrab apart from other file sharing services - just share the link and go.
How long do my files stay available?
Free tier links expire after 7 days. Pro users can set custom expiry from 1 day to forever (permanent links).
What's the maximum file size?
Free tier: 100 MB per file and total storage per link. Pro tier: 2 GB per file, 10 GB total storage, with additional storage available.
Can multiple people upload to the same link?
Yes! Collaborative links allow anyone with the link to upload files. Pro users can toggle collaboration on/off per link.
Can I get notified when someone uploads?
Yes! Pro users can enable upload notifications and choose their preferred frequency: immediate, every 15 minutes, hourly, or a daily digest.
Can I see how many people viewed my link?
Yes! Pro users see detailed statistics for each link including total views, unique visitors (privacy-friendly - we use anonymous hashes, not IP addresses), and download counts for each file.
Can I password-protect my links?
Yes, Pro users can add password protection to any link. Recipients will need to enter the password before viewing or downloading files.
Is my data secure?
Yes. All data is encrypted in transit (HTTPS) and at rest. Pro users can enable end-to-end encryption - your files are encrypted in your browser before upload, and only someone with the link can decrypt them. We use Cloudflare's enterprise-grade infrastructure.
What video formats can I preview?
FileGrab can play almost any video format directly in your browser - including MP4, MOV, MKV, AVI, WebM, and more. We automatically transcode videos for browser playback.
Does FileGrab scan files for malware?
Yes! Executable files are automatically scanned for malware when uploaded. If malware is detected, the file is quarantined and you're notified by email.
How do I delete my account?
Go to account settings (click your avatar) and select 'Delete Account'. You'll receive a confirmation email for security. After confirming, you have 7 days to cancel. After 7 days, your account and all data are permanently deleted.
Can I get a refund?
Yes, you can request a full refund within 3 days of starting your subscription. Contact support@filegrab.link for refund requests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal through Stripe.
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